Rhubarb Property views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or Rhubarb Property that has made the complaint.
A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of Rhubarb Property.
Complaints may come from any person or organisation who has a legitimate interest in Rhubarb Property such as clients, members, members of the local community].
A complaint can be received verbally, by phone, by email or in writing.
This policy does not cover complaints from staff, who should use Rhubarb Property’s Discipline and Grievance policies.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Overall responsibility for this policy and its implementation lies with Managing Director.
This policy is reviewed regularly and updated as required.
Adopted on: 7/3/2016
Last reviewed: 7/3/2016